Cancellation and refunds
Cancel whenever you like. Here is the rest of it.
We charge month to month on purpose, so that staying is a decision you make every month rather than one you made once. This page explains how cancelling works, what we refund and what we do not, and why.
Cancelling your membership
Membership runs month to month. There is no contract, no minimum term and no notice period, and you never have to speak to anyone to leave.
You can cancel at any time, from inside your own account, in two clicks. We do not ask why, we do not put you through a retention script, and we do not make you phone us.
What happens when you cancel
- Your membership stays active until the end of the month you have already paid for.
- You are not billed again after that.
- Anything you built while you were a member stays yours. Your plan, your worksheets, your notes and anything you downloaded.
- Evaluations you have already booked but not yet taken will still go ahead if they fall inside your paid period.
Your founding rate
If you joined at the founding rate and later cancel, that rate is not held for you. Rejoining means rejoining at whatever the price is at the time, and once the fifty founding places are gone they are gone.
Refunds
We do not give refunds. We would rather tell you that plainly at the start than bury it, and here is the reasoning behind it.
Membership
Membership is billed monthly in advance, and everything you are paying for opens the moment you join. Your three evaluations are bookable from day one, the e-book is yours immediately and the workshops are open to you straight away. Because the value arrives at the start of the month rather than being spread across it, we do not refund part of a month when somebody cancels partway through. You keep your access until the end of that month instead.
Webinar seats
A seat in the monthly session is not refundable, but nobody who pays for a seat walks away with nothing. The replay is included for everybody, whether you make it live or not, along with the worksheets and the one-page growth plan. If something comes up on the day, you do not need to tell us and you do not lose the material. It reaches you either way.
If something has genuinely gone wrong
This policy is about change of mind, not about us failing to deliver. If a session did not happen, if you were billed twice, if you were charged after cancelling, or if something we promised you simply never arrived, that is a different conversation and we will put it right. Email [email protected] and tell us what happened.
Your rights under the law
Nothing in this policy takes away or limits any right you have under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. Where the law gives you a right that is stronger than what is written here, the law applies, not this page.
If you are outside South Africa, the same holds for the consumer protections that apply where you live.
How to cancel
- From your account. Log in, open your membership settings and cancel there. It takes two clicks and it is immediate.
- By email. If you cannot get into your account, email [email protected] from the address you signed up with and we will cancel it for you.
Either way you will get a confirmation. If you do not see one within a working day, chase us, because that means something did not go through.
Changes to this policy
If we change this policy we will update the date at the bottom of this page, and we will tell existing members by email before the change affects them. A change will never be applied retrospectively to a month you have already paid for.