Privacy policy
What we know about you, and what we do with it.
Written to be read rather than to protect us. If anything here is unclear, ask and we will explain it in plain words, because a policy nobody understands is not really a policy.
Who we are
The Business Growth Club (Pty) Ltd is the responsible party for the personal information described on this page. That means we decide what is collected and why, and we are accountable for how it is handled.
You can reach our Information Officer at [email protected] about anything on this page, including a request to see, correct or delete what we hold about you.
What we collect
We only ask for what we actually need to run the club, and we will tell you why at the point we ask.
When you book a session or join the club
- Your name, email address and mobile number.
- Your business name, where the form asks for it.
- Whether you ticked the box agreeing to marketing messages.
When you pay
Payments are processed by our payment provider, not by us. Your card details go directly to them and we never see or store a card number. What we receive back is confirmation that a payment succeeded or failed, and the amount.
When you use the site and the sessions
- Basic technical information your browser sends, such as pages viewed and roughly where in the world the request came from.
- If you attend a live session, your name as it appears to the room, and anything you choose to type in the chat or say out loud while recording is running.
- If you book an evaluation, whatever you choose to tell us about your business during it.
Why we have it, and on what basis
- To give you what you paid for. Sending your joining link, the replay, the worksheets, your login and your booking links. We need your details to perform the agreement between us.
- To run the club. Scheduling evaluations, running workshops, answering your questions.
- To take payment and keep records. South African tax and company law requires us to keep records of what we sold and to whom.
- To send you marketing, but only if you agreed to it. You can stop that at any time, and stopping it does not affect your membership.
Your rights
Under the Protection of Personal Information Act you have the right to:
- See what we hold about you. Ask and we will tell you.
- Have it corrected if it is wrong or out of date.
- Have it deleted, except where we are legally required to keep it, such as records of a sale.
- Object to us using it for marketing, at any time and without giving a reason.
- Complain to the Information Regulator if you think we have handled your information badly. You can go to them directly, and you do not have to come to us first, although we would rather you gave us the chance to fix it.
To exercise any of these, email [email protected] from the address we have for you. We will come back to you within a reasonable time, and we will not charge you for a straightforward request.
Marketing and how to stop it
Every marketing email we send carries an unsubscribe link, and one click is enough. Every marketing SMS tells you to reply STOP.
Unsubscribing from marketing does not cancel your membership and does not stop the messages you actually need, such as your joining link, your booking confirmations, a receipt, or a notice that something about your membership has changed.
How long we keep it
- While you are a member or a customer, and for as long as you keep hearing from us.
- Records of what you bought, for the period South African tax and company law requires.
- If you ask us to delete you, we remove what we are allowed to remove and keep only what the law obliges us to keep.
- Session recordings, for as long as the replay is useful to members.
Keeping it safe
Your information sits inside established platforms rather than on a laptop in somebody's bag. Access is limited to the people who need it to do their job, and payment details never reach us at all.
No system is perfect, and anybody who tells you otherwise is selling something. If a breach ever happens that puts your information at risk, we will tell you and the Information Regulator, as the law requires.
Changes to this policy
If we change this policy we will update the date at the bottom of this page. If a change materially affects how we use your information, we will tell members by email before it takes effect.